Poor Customer Service From TM Streamyx

Since I was using Streamyx from August 2006, I did experience few problems like the ID hang and cannot login. Normally when I called their center, the problem can immediately solve. Last week problem was a bit unusual, when I came home I cannot login to streamyx. The DSL lamp was off and sometime blinking. So I make a report to TM call center and they promised the problem will be solve within two days. After two days my streamyx still cannot login and I double check my report again with them. They told me that their technician has already reset the port near our residence. I told them that my streamyx still got problem and cannot connect or login. They told me that they will ask the technician to look again my problem and I have to wait another two days. I told them that I suspected there was something wrong with the modem and I requested them to send technician to my house to double check and confirm this problem and they said they will do that. After 2 days, the problem still unsettle, no technician come to my house and I start angry with TM customer service. I called them again to check the status of my report. They said the technician found there was a problem with our line and they already reset it. I told them that I still cannot connect or login to streamyx and I asked them why there was nobody come to our house or call us to double check whether the problem was solved or not. They told me that I never request for that. I lost my passion and start quarrel with them. They said they will send the technician to come to my house within 2 days. I asked them why can't they send the technician the next day? They said they can't promise that, but within 2 days they will make sure the technician will come. I was so disappointed as I can't wait any longer. So I start doing the troubleshooting on my own, checking all the connection, hacked the modem and did the diagnose. The was a problem with the diagnose and i tried few times to reset the modem to original setting. At last I was able to connect to streamyx. Even though, part of the problem was mine because I didn't do proper troubleshooting but I still feel very disappointed with the level of TM customer service gave to me. They should make sure and confirm with the customer whether the problem was solved or not. I hope they could improve this in the future.